JHU Digital Experience Platform
What is the SSEI?
MY ROLE
User Researcher
Facilitator
Product Assessment
TEAM SIZE
4 Team Members
10 Partners
DURATION
January 2021- July 2024
LOCATION
Baltimore, MD
A team working to redesign and replace the current student information systems at Johns Hopkins which are functionally weak and rapidly becoming out of date.
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Find out more here!
Problems with the existing digital tools
Existing digital platforms for students are complicated, disjointed, and difficult to use. Our team explored how we might transform digital platforms, streamline the registration processes, and enhance transparency in vital areas such as financial aid and billing across the entire university.
How can the Digital Experience Platform (DXP) provide a personalized 360-student view that is accessible and simplifies the access and tools they need?
Challenges Ahead
Goals & Objectives
How might we improve the JHU digital platform user experience while ensuring minimal disruption to existing workflows and maximizing user adoption?
User & Industry Reseach
Data from +3,000 students and faculty users
Some of the research questions we asked students:
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What resources are most important to you?
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Put in order the features you use the most and add anything missing
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Can you walk me through your experience of submitting a case?
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What keeps you up at night?
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Solve your biggest pain point with class registration through the feature of your favorite app
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Can you create a storyboard or your ideal registration process?
What Students Said
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"The current platform never really tells me the information I need ."
Strategic Insights
Key Insight
There is not enough proper personalized and direct support to guide students to the correct support channels. There are continuously missed opportunities from all stakeholders due to these gaps by historically attempting to solve all issues through a uniform solution.
Prototype Testing
Test with stakeholders:
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Share with the engineers
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Test with faculty
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Test with students (early adaptors)
Stakeholder Awareness:
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Sending literature to advisors and student affairs.
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Notifications on the old platform
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Appropriately timed with registration
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In-person information sessions
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Physical flyers
Prototype Demo
A walkthrough of the launched DXP dashboardprototype
Launch Feedback & Value
